At CJ Aquatic, we are committed to ensuring that your order arrives safely, securely and on time. We carefully pack every order and aim to make delivery as simple and reliable as possible.

1. Shipping Schedule

Orders are prepared and dispatched as quickly as possible from our UK workshop.

• Dispatch days: Orders are shipped Monday to Friday only.
• Order cut-off: Orders placed before 6:00 PM UK time are typically dispatched the next business day.
• Weekend orders: Orders placed Fridays or over the weekend will be shipped the following Monday.
• Bank holidays: We do not dispatch orders on bank holidays.

2. Delivery Expectations

We want delivery to be convenient, but some larger parcels may need someone available to receive them.

• Letterbox-friendly packaging: Where possible packages are shipped in letterbox-friendly boxes, so you do not need to be home for delivery.
• Larger orders: For larger orders or items that require handover, please ensure someone is available to receive the delivery.
• Unattended parcels: CJ Aquatic is not responsible for lost or stolen packages left unattended if no one is available to accept the delivery.

3. Packaging & Handling

4. Delivery Locations

We currently ship within the UK. For international shipping, please contact us prior to placing an order to discuss availability and costs.

At CJ Aquatic, we want you to be completely satisfied with your purchase. If something is not right, we are here to help and will do our best to resolve the issue quickly.

1. 30-Day Returns – Dry Goods Only

We accept returns on dry goods, meaning non-perishable items, within 30 days of delivery.

2. Condition of Returned Goods

To qualify for a refund, returned items must meet the following conditions:

• Unused condition: Items must be returned unused, original and saleable.
• Packaging: Packaging should be intact where possible.
• Inspection: Once we receive and inspect the returned item, a refund will be processed back to your original payment method.
• Refund timing: Please allow a few working days for the refund to appear.

3. Damaged Items or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery.

• Order number: Please include your order number so we can find your order quickly.
• Description: Tell us what has happened and which item is affected.
• Photos: Please include clear photos of the item and packaging.
• Resolution: We will assess the situation and offer a replacement, store credit or refund as appropriate.

4. Important Notes

• Returns window: Returns received outside the 30-day window may not be accepted.
• Custom items: We do not accept returns on custom-made or personalised items unless they arrive damaged or faulty.
• Unsaleable items: Items returned in unsaleable condition, for example used, damaged or without packaging, may be rejected or subject to a partial refund.

At CJAquatic, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This GDPR policy outlines how we collect, store, and use your personal information in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal information that you provide directly when making a purchase or interacting with us. This may include:

2. How We Use Your Information

Your personal information may be used for the following purposes:

• Order Fulfillment: To process and ship your order to your designated address.
• Customer Communication: To contact you regarding your order, provide updates, answer your queries, and send information about new products or services if you have opted in for such communication.
• Payment Processing: To process your payments securely through trusted payment gateways.
• Legal Compliance: To comply with legal obligations, such as tax and accounting requirements.

3. Data Retention

We will retain your personal data only as long as necessary for the purposes for which it was collected, including for fulfilling orders, managing returns, and complying with legal obligations.

4. Your Data Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Rectification: If any of your information is incorrect or incomplete, you have the right to request a correction.
• Erasure: You may request the deletion of your personal data, subject to legal retention requirements.
• Restriction of Processing: You can ask us to restrict how we use your data in certain circumstances.
• Data Portability: You can request that we transfer your personal data to another organization in a structured, commonly used format.